[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”\u00dcberschrift: Semesterticket FAQ” _builder_version=”4.18.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
Below, you can find frequently asked questions and corresponding answers regarding the followoing:<\/p>\n
[\/et_pb_text][et_pb_text admin_label=”\u00dcberschrift: Hilfreiche Links zum Semesterticket” module_id=”naveo” _builder_version=”4.27.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_toggle title=”By when do I have to register in naveo?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”How do I get my semester ticket?” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n
You should be registered in naveo by the start of the semester so that you can use your semester ticket from day one. If you are already enrolled before the start of the semester and have redeemed your ConnectMe coupon, ASEAG will send your link code for registration in naveo to your RWTH email address in due time before the semester starts. Information about the ConnectMe coupon and access to your RWTH email can be found here in the bright blue box<\/a><\/span><\/strong>.<\/p>\n Instructions for registering in naveo can be found here<\/a><\/span>. The semester ticket should be displayed as a QR code after registering in naveo \u2013 unless you register weeks before the start of the semester, in which case the ticket will be displayed there 10 days before the start of the semester at the earliest.<\/strong><\/p>\n Please note the following:<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”I registered in naveo but do not see my ticket there. What can I do?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”How do I get my semester ticket?” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n If you successfully registered in naveo weeks before the start of the semester already, your ticket won’t be displayed immediately in the \u2018My Tickets\u2019 section. Check naveo again a few days (<4) before the start of the semester, and your ticket should then be displayed.<\/p>\n If you still cannot see a valid ticket, please contact naveo support: hallo@naveo.info<\/a><\/span>. This is a technical error that unfortunately can only be resolved by naveo support. Do not delete your account under any circumstances! The link code can only be used for registration once.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Why is my ticket in naveo only valid until the end of the current month?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”How do I get my semester ticket?” _builder_version=”4.27.0″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n ttThe ticket with the exact QR code that you can see right now is only valid until the end of the current month. There are technical reasons for this. At the beginning of the next month, a new QR code is automatically generated. That’s why you need an internet connection once when you open naveo at the beginning of the month so that the new QR code can be loaded. Otherwise, you can also access your ticket offline. However, you don’t have to do anything else to renew it yourself; no further verification or anything similar is necessary. The code for the nex month will be ready to be loaded around the 27th of the previous month.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”I already have a naveo account. Is that a problem?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”I already have a naveo account. Is that a problem?” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n No, but unfortunately you cannot link your semester ticket to your existing account. Please create a new account using the link code.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Who sends the email with the link code for registration in naveo?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”How do I get my semester ticket?” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n The email with the link code is sent by ASEAG. The exact sender address is semesterticket=aseag.de@c.havemy.email.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”I haven’t received a link code (yet)? What now?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”How do I get my semester ticket?” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n Possible reasons that you have not received the link code yet could be:<\/p>\n Furthermore:<\/p>\n If none of the above is a reason why you have not yet received a link code for naveo, please contact ASEAG directly (semesterticket@aseag.de<\/a><\/a>)<\/strong>, stating your full name and date of birth.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”I want to use a chip card instead of naveo. Is that possible?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”How do I get my semester ticket?” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n Yes, that is basically possible. But you have to actively apply for this. To do so, fill out the following form: https:\/\/www.asta.ac\/chipkarte<\/a>.<\/p>\n Please read the information below regarding the semester ticket on the chip card<\/a>, especially the shipping address.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I use both naveo and my existing chip card?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”How do I get my semester ticket?” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n No, that is not possible. You have to decide on a form of use. naveo is the standard choice for everyone.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”My name has changed. Will my name and email address in naveo be automatically updated if my name is changed in RWTHonline?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”How do I get my semester ticket?” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n You must change your data in RWTHonline. The data stored there is automatically transmitted to ASEAG and thus also updated in naveo. Please do not update your data in naveo yourself.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What happens to my naveo account after I am exmatriculated?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”How do I get my semester ticket?” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n Your naveo account will remain active. However, you will no longer find the Deutschlandsemesterticket Online there. You can continue to use naveo for timetable information or to purchase other tickets. [\/et_pb_toggle][et_pb_toggle title=”Can the QR code from naveo also be loaded into the Apple \/ Google Wallet?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”How do I get my semester ticket?” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n No. The QR code can only be used in the naveo app.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I use my semester ticket in the DB Navigator instead of in naveo?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”How do I get my semester ticket?” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n No. The QR code can only be used in the naveo app.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”I am not yet 18 years old. Can I use naveo as well?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”How do I get my semester ticket?” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n Unfortunately not. At the moment, we can only offer you the Deutschlandsemesterticket via naveo if you are older than 18 years. You will automatically receive a chip card from ASEAG. The day after you turned 18, you’ll receive a link code from ASEAG to use naveo.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”I have a problem with naveo. Where can I report it?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”How do I get my semester ticket?” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n If you have any problems or questions, please contact naveo support. You can reach them by phone at 0241 1688-8000 or by email at hallo@naveo.info<\/a><\/span>.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Do I have to pay attention to anything when being checked on a bus or train?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”How do I get my semester ticket?” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n Always make sure that your phone has enough power. You can display the QR code even without an active internet connection. However, the code changes every month. So it’s best to load the ticket every time before you get on the bus or train. Every few months, naveo gets an update. Then you may have to log in again to show your ticket. You need your user name and password for this. So save yourself the stress of having to do this during a ticket inspection.<\/p>\n If you are unable to show the QR code at one point, just send an email to ticketvergessen@aseag.de<\/a>.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What else can naveo do?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”How do I get my semester ticket?” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n With naveo you don’t just have your ticket with you. naveo offers you detailed timetable information and travel times in real time. Do you need a ticket for your companion? You can also easily buy that through naveo.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”I have switched to naveo. What do I do with my old chip card?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”How do I get my semester ticket?” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n Please do not dispose of your chip card in your household waste!<\/p>\n Alternatively, you can send your chip card directly to the ASEAG customer center or put it in the mailbox there. ASEAG will then take care of the disposal for you.<\/p>\n [\/et_pb_toggle][et_pb_divider module_id=”chipcard” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||-2px|||” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”\u00dcberschrift: Hilfreiche Links zum Semesterticket” _builder_version=”4.27.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_toggle title=”How can I use the chip card? What do I do if I already have a chip card?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”What do I have to consider with the address? Will the semester ticket also be mailed to an address outside of Germany?” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n If you would prefer to use the chip card instead of naveo, you must first apply here<\/a>.<\/p>\n If you already have a chip card, you must present your chip card at a vending machine once (DB ticket machine in the AVV area or at one of the ASEAG advance booking offices: overview in Google Maps<\/a> or\u00a0<\/span>Open Street Maps<\/a>) so that it can be updated (similar to the change from the NRW semester ticket to the Germany semester ticket, see asta.ac\/update-en<\/a>). However, the update is NOT available immediately after submitting the form, ASEAG will contact you via e-mail once the update is available for you.<\/strong><\/p>\n If you don’t have a chip card already, you will receive one from ASEAG by post to your semester address. So please check beforehand whether your semester address is stored correctly in RWTHonline<\/a>. You can dispose of your old chip card (if you have one). As chip cards are electronic waste by law, we have set up a collection box in the Mensa Academica to the left of the entrance area. Or you can hand them in at the ASEAG customer center (Schumacherstra\u00dfe 14, 52062 Aachen, postal delivery also possible).<\/p>\n Please note: The chip card will be sent by ASEAG to the semester address stored in RWTHonline<\/a>. If this is not available, the chip card will be sent to the home address on file. However, the chip card will only be sent if the registered address is in Germany, the Netherlands or Belgium. In other cases, it will remain with ASEAG and can be collected from the customer center. [\/et_pb_toggle][et_pb_toggle title=”How and when will I receive my chip card as a first-time registrant?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”When will I receive my semester ticket?” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n Normally, the semester ticket is issued in the naveo app. However, if you prefer to use a chip card instead of naveo, you must actively applied for this: https:\/\/www.rwth-aachen.de\/asta\/chipkarte<\/span><\/span><\/a>\u00a0<\/p>\n \u200bPlease note, that in order to receive the semester ticket, your enrollment must be complete<\/strong>, i.e. you must have submitted all documents correctly to RWTH and paid the semester fee. In addition, you must be linked to the IdM and have access to your RWTH e-mail address<\/a>. Therefore, the ConnectMe coupon<\/a> that you received to your private e-mail address after enrollment must have been redeemed.<\/p>\n The chip card will be issued by ASEAG<\/a> and send to you via mail (to the semester address stored in RWTHonline<\/a>).<\/strong><\/p>\n If you have enrolled up to 30 days before the start of the semester, you will receive your ticket at the latest two weeks before the start of the semester. If you enroll not later than ten days before the start of the semester, ASEAG will mail you your ticket no later than three days before the start of the semester. If you register later than ten days before the start of the semester or after the start of the semester, you can expect to receive your ticket within five to seven days. If this does not happen, please contact ASEAG directly \u2013 either by e-mail (semesterticket@aseag.de<\/a>) or directly at their service center.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What do I have to consider with the address? Will the chip card also be mailed to an address outside of Germany?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”What do I have to consider with the address? Will the semester ticket also be mailed to an address outside of Germany?” _builder_version=”4.27.0″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n If you have applied to use a chip card instead of naveo, the following applies to postal delivery:<\/p>\n ASEAG<\/a> will mail your chip card to the semester address stored in <\/strong>RWTHonline<\/strong><\/a>. If there is no semester address stored in RWTHonline, the ticket will be mailed to the home address stored in RWTHonline. However, the ticket will only be mailed to you if the address is in Germany, the Netherlands or Belgium. In other cases, the ticket remains at the ASEAG service center (located at Bushof) and must be picked up there.<\/strong><\/p>\n Please make sure to keep your address in RWTHonline<\/a> up to date, otherwise no new semester ticket can be sent to you if, for example, your old one has expired.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What can be the reasons that I have not yet received my chip card?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”What can be the reasons that I have not yet received my semester ticket?” _builder_version=”4.27.0″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n Possible reasons that you have not yet received your chip card could be:<\/p>\n Additionally, if you have applied to use the chip card instead of naveo:<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can the semester ticket also be picked up in person?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”Can the semester ticket also be picked up in person?” _builder_version=”4.27.0″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n If you have applied to use a chip card instead of naveo, it is in general neither possible to pick the chip card up in person. ASEAG will send you your chip card via mail to the semester address stored in RWTHonline<\/a>. Only if your chip card could not be delivered due to a wrong address or other reasons (e.g. due to an address outside of Germany, Belgium or the Netherlands) and therefore ends up as a mail return at ASEAG<\/a>, the chip card can be picked up on site at the ASEAG<\/a> service center (at Bushof).<\/strong><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”My chip card has expired. What can I do?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”My chip card has expired. What can I do?” _builder_version=”4.27.0″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n The chip cards have a maximum validity period of five years. Therefore, they are replaced on a regular basis. If students are still eligible, they will automatically receive a new chip card by mail<\/strong>. ASEAG will send the new chip card about two weeks before the old one expires, so that continuous mobility can be guaranteed. For this reason, please keep your address in RWTHonline up to date!<\/p>\n If you do not receive a new chip card in time, e.g. because your address is not stored correctly in RWTHonline, it will probably end up as a mail return at ASEAG.<\/strong> In this case you can pick up your new chip card at the ASEAG service center. There is no fee for this.<\/a><\/p>\n The old chip card can be disposed of: simply cut up the card as small as possible, make all legible personal data \u2013 such as name and customer number \u2013 unrecognizable, and hand it in at a collection point for electrical equipment (chip cards are considered electrical equipment by law). Alternatively, the chip card can be sent to the ASEAG service center. ASEAG will then take care of the disposal for you.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Does the chip card have an expiration date?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”Does the chip card have an expiration date?” _builder_version=”4.27.0″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n Yes, the chip cards generally have a maximum validity of five years<\/strong>. You can see how long your semester ticket is valid by the imprint on the ticket in the form month\/year. Example: If the imprint says 7\/22, the chip card is valid until the end of July 2022.<\/p>\n Students who are still eligible will automatically receive a new ticket by mail<\/strong> (to the semester address stored in RWTHonline<\/a> – therefore, keep your address up to date<\/strong>), if their ticket has expired. It should be noted that the new ticket can only be used once the old one has expired. In the above example, the old semester ticket would have to be used until 31.07. and from 01.08. the new ticket has to be used.<\/p>\n The old ticket can then be disposed of: simply cut up the card as small as possible, make all legible personal data \u2013 such as name and customer number \u2013 unrecognizable and hand it in at a collection point for electrical equipment (chip cards are considered electrical equipment by law). Alternatively, the chip card can be sent to the ASEAG service center. ASEAG will then take care of the disposal for you.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”I have lost my chip card, what can I do?” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”I have lost my chip card, what can I do?” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” global_colors_info=”{}”]<\/p>\n You can get a new chip card issued at the ASEAG service center upon presentation of a valid certificate of study. However, a fee is payable in accordance with the AVV tariff regulations<\/a> (document is only available in German)<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”I did not manage to update my NRW-Semesterticket to the Deutschlandsemesterticket before 01.04.2024, what can I do?” open=”on” icon_color=”#57ab27″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”21px” open_icon_color=”#57ab27″ open_toggle_icon=”;||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”21px” admin_label=”DIRECT-Link (open) I did not manage to update my chip card before April 1st, what can I do?” module_id=”update” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_font_size=”18px” display_conditions=”W3siaWQiOiI3OGViNjQ3My1iYjVjLTQyYjktYWUzYy0yNjQ0NjY2ZTMwOTkiLCJjb25kaXRpb24iOiJ1cmxQYXJhbWV0ZXIiLCJjb25kaXRpb25TZXR0aW5ncyI6eyJzZWxlY3RVcmxQYXJhbWV0ZXIiOiJzcGVjaWZpY1VybFBhcmFtZXRlciIsInVybFBhcmFtZXRlck5hbWUiOiJ1cGRhdGUtb3BlbiIsImRpc3BsYXlSdWxlIjoiZXhpc3QiLCJ1cmxQYXJhbWV0ZXJWYWx1ZSI6IlVSTC1QYXJhbWV0ZXJ3ZXJ0IiwiYWRtaW5MYWJlbCI6IlVSTC1QYXJhbWV0ZXIiLCJlbmFibGVDb25kaXRpb24iOiJvbiJ9LCJvcGVyYXRvciI6Ik9SIn1d” global_colors_info=”{}”]<\/p>\n If you have not updated your chip card before April 1st in order to install the new Deutschlandsemesterticket on your chip card, your chip card will be shown as invalid at the ticket inspection, that means you will be travelling without a valid ticket. Therefore, please update your chip card as soon as possible, you can still do this now. You will keep your chip card, but you will have to load the new travel authorization onto the chip card as an update. You can do this at the Deutsche Bahn ticket machines in the AVV area, at ASEAG advance booking offices and at the DB Travel Center at Cologne Central Station<\/a>. Here’s a video, how the update works at a ticket machine:<\/p>\n <\/p>\n <\/p>\n\n
\n
\n
If you would like to delete your account, you can do so in naveo in the \u201cmy data\u201d section.<\/p>\nQuestions about the semester ticket on the chip card<\/h3>\n
Please make sure you keep your address in RWTHonline up to date, otherwise a new chip card cannot be sent to you if, for example, your old one has expired<\/p>\n\n
\n